FAQ

When I send a message to several recipients, can they all see everyone else’s address?

No, SendBlaster sends each message separately: the recipients’ privacy is preserved. Using SendBlaster to manage multiple sends is therefore useful to prevent accidentally showing of other people’s e-mail address, which would be a violation of privacy rules.
 

How can I filter a list?

Using the sorting/grouping functions in the Manage lists section, and temporarily enabling/disabling a group of addresses, will allow you to send a message to a subgroup of the addresses in the current list. You can also use the Filter button.

How can I insert in the message body a link to unsubscribe from the mailing list?

SendBlaster can manage its distribution lists by downloading messages from a dedicated e-mail address, different for each list (see Manage subscriptions). Using the Insert unsubscription link button, when composing a message, you will insert a link like:

<a href="mailto:#managingemail#?Subject=Unsubscribe">Unsubscribe</a>

The HTML code will inserted in the HTML section of the message, you can review/edit it by clicking on Show code.

When I send a message to a mailing list, some of the messages don’t get delivered and are returned with an error.

When sending to lots of addresses it is normal that not all of the messages go through: some of the addresses could have become inactive or be temporarily jammed, e-mail servers could be overloaded, the connection could be momentarily interrupted or slow.

If the percentage of sent messages is very low, or even no message is sent, it is necessary to check the Send Settings.

Actually, it could be necessary to change the send mode (direct or through SMTP) and, if your SMTP server uses antispam filters, lower the number of connections and raise the pause between messages. The SMTP server could have restrictions that will prevent you from sending more than a certain number of messages within a specific time span (for instance a given server may not allow sending more than 50 e-mails per hour); in such case, after the first send, the operation will be completed at a later time using the History functions.

If the SMTP server antispam restrictions can’t be overridden and sending operations will go through only with very slow settings, you can try with the direct send or by using a “more tolerant” SMTP server (on the Internet it is possible to subscribe, even for a low price, to very efficient SMTP services).

If the problem arises while using the direct send mode, it may be necessary to manually specify the IP address of the DNS server.
 

I’ve lost the password and I can’t access the program anymore. What can I do?

You need to be aware that it won’t be possible to recover lost data. The following procedure will only enable you to regain access to the software.

1. Uninstall the software from the Windows Control Panel.

2. Manually remove the installation folder (i.e. C.\Program files\SendBlaster), including all the subfolders; for security reasons, in the event the software gets uninstalled, the database will not be automatically removed (this is why you need to delete it manually).

3. Install the software again.