The license key I received doesn’t work; OK button is grayed

Every license key is bound to a precise e-mail address; please make sure you are entering the correct e-mail address (the one you used when buying) along with the license key - and of course double check that you are not misspelling any of the two.
Please also make sure you are entering the correct license (Pro instead of Free).

Database maintenance tool

Win Vista - Turning UAC on

1. If you have multiple user accounts on your system, log-in as an Administrator user (in the screenshot, taken from Control Panel / User accounts, we can see our system has two users, "John" is an Administrator and "Robert" is a Standard user; we will then login as John)
   

2. Press "Start" button then select "Control Panel"

How many times the newsletter software can be downloaded?

I have more than one computer I need to put this newsletter program on, how many times can I download? Downloads from SendBlaster.com newsletter software website are unlimited and always free.

SMTP server time out error

Below is the solution for one of our customers. He was getting "Server time out" error. His account with the smtp server was fine, so we suggested some settings for newsletter software to resolve the situation. The "server time out" problem may have different causes:

1. A slow-down in the Internet connection (please double check your network settings)

2. A too low timeout value (try increasing it, i.e. 300 secs)

Troubleshooting network problems

How do I backup my mailing list data?

SendBlaster Mailing Software keeps Mailing List Addresses data in two subfolders:

(program folder)/data (program folder)/history 

where (program folder) means the directory where you installed the program. A typical path is:

C:/Program Files/SendBlaster/data C:/Program Files/SendBlaster/history